Shipping Policy
Effective Date: February 16, 2025
At MORIE (https://morie.vn/), we are committed to providing a seamless and reliable shipping experience. This Shipping Policy outlines our shipping procedures, delivery times, and associated costs. By placing an order with MORIE, you agree to the terms specified below.
1. Shipping Destinations
- MORIE offers worldwide shipping to most countries.
- If your location is not listed at checkout, please contact our customer support at contact@morie.vn to verify shipping availability.
2. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and public holidays).
- During peak seasons or sales events, processing times may be extended.
- Once your order has been processed, you will receive a confirmation email with tracking details.
3. Estimated Delivery Time
Delivery times vary based on destination and selected shipping method:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United Kingdom | 3-5 business days | 1-2 business days |
| Europe | 5-10 business days | 2-4 business days |
| United States | 7-14 business days | 3-5 business days |
| Asia & Oceania | 10-20 business days | 5-10 business days |
| Other Regions | 10-25 business days | 5-12 business days |
- Shipping times are estimates and may be affected by customs clearance, weather conditions, or carrier delays.
- We do not guarantee exact delivery dates, but we strive to meet the estimated timeframes.
4. Shipping Costs
- Shipping fees are calculated at checkout based on the shipping destination, order weight, and selected delivery method.
- Free shipping may be available on orders exceeding a certain amount (see promotions on https://morie.vn/).
- Customers are responsible for any customs duties, import taxes, or additional fees imposed by local authorities.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your order by visiting https://morie.vn/ and entering your tracking details.
- If you do not receive a tracking update within 3 days after shipment confirmation, please contact our support team.
6. Lost or Delayed Shipments
- If your order is delayed beyond the estimated delivery time, please allow an additional 5-7 business days before contacting us.
- If your package is confirmed lost in transit, we will offer a full refund or replacement at no additional cost.
- MORIE is not responsible for lost shipments due to incorrect addresses provided by the customer.
7. Damaged Shipments
- If you receive a package with visible damage, please take photos of the package before opening and email them to contact@morie.vn.
- If the product inside is damaged, we will provide a replacement or refund upon verification.
8. Returns & Refunds for Shipped Orders
- If you wish to return a product after delivery, please refer to our Refund and Return Policy for detailed instructions.
- Shipping fees are non-refundable, except in cases where MORIE is at fault (incorrect or defective product sent).
9. Customs & Import Duties
- International shipments may be subject to customs duties and taxes, which vary by country.
- Customers are responsible for covering any additional fees imposed by their local customs authorities.
- Delays caused by customs clearance are beyond MORIE’s control.
10. Contact Information
If you have any questions about our Shipping Policy, please contact us:
Company: MORIE
Address: 53 Cefn Road Street, Faringdon, United Kingdom
Phone: 077 6871 6456
Email: contact@morie.vn
Website: https://morie.vn/