Sales Policy

Effective Date: February 16, 2025

At MORIE (https://morie.vn/), we are committed to providing high-quality women’s footwear and a seamless shopping experience. This Sales Policy outlines the terms and conditions governing purchases made through our website. By placing an order with MORIE, you agree to comply with the policies outlined below.

1. Ordering Process

  • Orders can be placed exclusively through our official website: https://morie.vn/.
  • After placing an order, customers will receive a confirmation email with order details and an estimated shipping time.
  • If you do not receive an order confirmation, please check your spam folder or contact us at contact@morie.vn.
  • Once an order is processed, cancellations or modifications may not be possible. Please review your order carefully before completing your purchase.

2. Pricing & Payment

  • All prices listed on https://morie.vn/ are in the selected currency and inclusive of applicable taxes unless otherwise stated.
  • We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways.
  • MORIE reserves the right to update prices, promotional offers, and discounts at any time without prior notice.
  • Promotional codes must be entered at checkout and cannot be applied to orders retroactively.

3. Shipping & Delivery

  • MORIE offers worldwide shipping with reliable delivery partners.
  • Estimated delivery times vary based on location and shipping method selected at checkout.
  • Customers will receive a tracking number once the order is dispatched.
  • MORIE is not responsible for delays caused by customs, shipping carriers, or unforeseen circumstances.
  • Shipping fees are calculated at checkout and are non-refundable, except in cases where MORIE is at fault (e.g., incorrect or defective item sent).

4. Returns & Refunds

  • We accept returns within 14 days of delivery for unused and unworn items in their original condition and packaging.
  • Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.
  • Items purchased on sale or during special promotions may be non-refundable unless defective.
  • More details can be found in our Refund and Return Policy.

5. Exchange Policy

  • If you need to exchange an item for a different size or style, please contact contact@morie.vn to confirm availability.
  • Exchanges follow the same return eligibility conditions.
  • If the desired item is unavailable, we will issue a store credit or refund.

6. Product Availability

  • MORIE strives to maintain accurate stock levels. However, in rare cases where an item is out of stock after purchase, we will notify the customer and issue a full refund or provide alternative options.
  • We do not guarantee the availability of any product at any given time.

7. Warranty & Product Quality

  • MORIE guarantees that all products meet our strict quality standards.
  • If you receive a defective or incorrect item, contact contact@morie.vn within 48 hours of receiving your order with supporting photos for a resolution.
  • Normal wear and tear, misuse, or alterations made after purchase are not covered under warranty.

8. Fraud Prevention & Order Verification

  • To protect against fraudulent transactions, MORIE may request additional verification for certain orders.
  • Orders flagged as suspicious or containing inaccurate details may be placed on hold or canceled.
  • Customers are responsible for providing accurate shipping and billing information. MORIE is not liable for incorrect deliveries due to customer errors.

9. Customer Support & Inquiries

If you have any questions regarding our Sales Policy, orders, or product details, feel free to contact our customer support team: